Privacy Policy
At Trawalla Farm Stay, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and make use of our services. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information from you when you visit our website, make a booking, or communicate with us. This information may include:
- Personal Identification Information: This may include your name, email address, phone number, and any other details you provide to us directly through our contact forms, booking forms, or other communication channels.
- Booking Information: When making a reservation, we may collect details such as check-in/check-out dates, number of guests, payment information, and special requests.
- Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, device type, and browsing activity on our website. This is primarily used to improve our website and services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing Bookings: To confirm and manage your booking, communicate reservation details, and process payments.
- Customer Service: To respond to inquiries, provide support, and assist with any issues or requests you may have.
- Marketing and Promotions: To send you promotional emails or offers, provided you have given us consent to do so. You can opt-out of these communications at any time.
- Website Improvement: To analyze how our website is used and make improvements based on this information.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, processing payments, or fulfilling bookings. These service providers are required to handle your information in compliance with our privacy standards.
- Legal Compliance: We may disclose your personal information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or respond to legal claims.
4. Security of Your Information
We take the security of your personal information seriously and implement a variety of security measures to ensure it is protected. This includes using encryption protocols for sensitive data and implementing appropriate administrative and technical safeguards.
However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your personal data.
5. Cookies
Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us improve site performance, track website usage, and offer personalized content. You can control or disable cookies through your browser settings. However, doing so may affect the functionality of certain features on our website.
6. Third-Party Links
Our website may contain links to other websites or services. Please note that we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: If you believe any information we hold is inaccurate, you may request corrections.
- Deletion: You can request that we delete your personal information, subject to certain legal and contractual restrictions.
- Opt-Out: You can opt-out of receiving marketing emails from us by clicking the “unsubscribe” link in our emails or contacting us directly.
8. Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Trawalla Farm Stay
285 Brooks Creek Lane
Gundaroo, NSW, Australia
Phone: 0421 106 665
Email: info@trawallafarmstay.com